On May 1, 2020, Tybee Beaches and vacation rentals were opened without restrictions. Businesses and restaurants are open to varying degrees, and more continue to open weekly. Because restaurants are adapting to new policies and restrictions, the wait time can be quite long for both dine-in and carry out service. Guests should plan accordingly for wait times or plan ahead to prepare meals in the comfort of your vacation home.
Our local Guest Services Agents are here to help you answer any questions you may have 7 days a week. Please call at 866.935.4021, chat, or email us at firstname.lastname@example.org for assistance. We continue to make updates to our website to address our guest's most frequently asked questions.
Cleanliness has always been a top priority. The TVR housekeeping staff is trained to use the best hygiene practices focusing on sanitization and disinfection. We clean “high touch” items, hard surfaces, floors, countertops, railings, sink faucets, appliances, doorknobs, light switches, and other surfaces.
Our housekeeping team and linen facility utilize high-quality products, including chemicals and disinfectants that are effective against bacteria and viruses per EPA guidelines. Linens and towels are laundered offsite at our professional laundry which utilizes advanced Ozone Laundry Disinfection Systems. Our team is committed to following the best practices and proven cleaning protocols at all times for the safety of our guests and our employees. Click here for more information on TVR's housekeeping and linen standards.
Policy updates effective May 13, 2020
Existing Summer 2020 Reservations (May – September): Tybee beaches are open and as of May 1st we have been welcoming guests on both Tybee Island and in Savannah. Guests with questions or concerns regarding cancellation policies for reservations should contact TVR Guest Services.
We ask that if you have determined you will not be able to travel for your stay to please contact us to cancel as soon as possible.
New Reservations - Valid for stays booked on or after March 19
Cancellations with a Generali/CSA Trip Insurance Policy: Guests who purchased travel insurance through TVR and cancel or receive credit may request a voucher for their trip insurance policy to be used on a future stay. Currently valid on reservations through May 31, 2020. For additional details and to apply for your voucher, click here.
This information was last updated on May 13, 2020.
Please also make sure to review our Frequently Asked Questions page.
Homes with private pools and hot tubes will be cleaned and ready for you to enjoy. All of our pools and hot tub properties are on a routine pool cleaning schedule. A skimmer is provided to help in between services or if we have any weather that may result in excessive debris. For safety reasons, pool services not available while guests are present at the pool. Guest are asked to leave the pool area so the tech can perform the service safely
Condo/Resort pools: Varies depending on complex - Brass Rail Villa's Pool opened May 15th. HOA's will continue to approve pool re-openings with occupancy limits and daily cleaning/sanitizing processes. Please email us at email@example.com for questions regarding specific complex pools.
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