Frequently Asked Questions

Making Your Reservation
What steps are you taking to clean and disinfect your vacation homes?

Our Housekeeping Team cleans and disinfects all hard surfaces of our vacation homes. Including but not limited to floors, countertops, railings, sink faucets, appliances, doorknobs, and light switches.

We use EPA approved disinfectants that are effective against bacteria and viruses. Linens and towels are laundered offsite at our linen facility; soiled linens are treated as if they are contaminated. Click here to read about steps we are taking to ensure your health and safety during your stay on Tybee Island. 

Where on Tybee should I stay?

It depends on what kind of vacation you are looking for. The south end of the island has more shops and restaurants within walking distance, but the north end of the island is the quieter, more residential end. It’s really up to your personal preference.

What is the Guest Service Fee?

The non-refundable Guest Services fee includes Accidental Damage Protection coverage for up to $500.00 of unintentional damage 24-7 emergency assistance, Free after-hours lockout services, guest mobile /smartphone application, and use of TVR guest information center, which offers complimentary: computer and WIFI use, copy/fax services, activity, and other local recommendations.

How can I book a vacation rental?

Book your stay online at tybeevacationrentals.com,  or call our in house, local Vacation Planners at 855.582.2152 7 days a week during our listed operating hours to help guide you to the perfect vacation home. On occasion, our website may show little or no properties as available for your dates when there may actually be gaps in the calendar. Our Vacation Planners are available to answer questions and be of assistance.  

How do I find the vacation home that best fits my needs?

Searching for a Property

Our website offers many search features to help you find the perfect vacation rental. From the home page, you can start your initial search by choosing filters like arrival/departure date, preferred location, and/or occupation preferences. After clicking the “search” button, you can further narrow your results by choosing filters such as oceanfront, pet-friendly, and/or private pool. After selecting your preferences, browse through the resulting list of available properties. Depending on the time of year, we offer flexible 2 to 3-night minimum stays in most of our properties. If you are looking for a shorter stay in the summer months, but don’t see open calendar dates on our website, be sure to contact a local Vacation Planner using the chat feature or by phone at 855.582.2152 for assistance. They will inform you of open gap days that may be available for you to book. 

View Photos and Descriptions

From the search page click on the property photo, property name, or "Property Details" button to view additional photos, read a detailed description, see property amenities, and view the availability calendar. 

Receive a Quote or Book Online

Once you have selected the perfect vacation home, available within your desired date range, click the pink “Book Now” button. Once booked, you will have the choice to include optional travel insurance and view the total cost of your vacation rental, including taxes and fees. If you choose to opt-out of the optional travel insurance, you must decline the insurance before reserving your stay. After reading through our Reservation Terms & Conditions, you can proceed to submit your reservation. 

What are the rental policies?

Your reservation is not final until we have received a signed copy of your Rental Agreement and have spoken to you over the phone to confirm your reservation. Immediately after processing your reservation payment, you will receive a Reservation Confirmation via email, detailing your reservation. Within 24 hours of your reservation payment, you will receive a second email inviting you to review and electronically sign your Rental Agreement. You have three (3) days to sign your Rental Agreement and return it back to us. Reservations arriving within 15 days must sign their Rental Agreement within 24 hours. 

How do I take advantage of special offers?

View special offers online or call a local Vacation Planner at 855.582.2152 to ask about our listed specials. To redeem a special offer, please enter the Special Promo Code in the "Comments"  section when booking your reservation online. The discount will be applied by a guest service agent upon confirming the reservation. The final invoice will be adjusted after the confirmation. 
If you have any additional questions or comments please be sure to include them in the "Comments" box, located on the checkout page. When calling to confirm your reservation, we will discuss your comments with you.

What is the Guest Portal?

TVR offers guests a Guest Portal that gives them information pertaining to their stay. Click here for more information.

When is my reservation confirmed?

If you have booked through one of our Vacation Planners, your reservation is already confirmed.  If you have booked online, you will receive a confirmation email and your reservation confirmation is not finalized until one of our Guest Services agents had personally verified your information. 

Once the reservation has been confirmed, within 24 hours you will receive an email that will provide you with a link to your e-sign lease agreement and login information for your personalized TVR Guest Portal.  

How do I sign my rental agreement?

You will receive an email with instructions on how to access and sign your rental agreement. All reservation requests submitted must be finalized and confirmed with a signed rental agreement and required first payment by no later than 3 days following the date of the reservation request. An attempt to contact you will be made if this has not been completed. Requests that are not finalized and confirmed with a signed rental agreement and the first payment will be automatically canceled without further notice.

What is your pet policy and other useful information regarding vacationing with a pet?

Pet-Friendly Vacation Rentals

Bring the entire family! Tybee Vacation Rentals offers over 100 pet-friendly vacation rentals to select from. There is so much to do with your dog when visiting Tybee and Savannah. Both offer many dog-friendly activities and many restaurants with outdoor seating that are happy to have your furry friend join you. Tybee and Savannah have a sub-tropical climate. Make sure to keep your dog well-hydrated and cool with plenty of water and shade. The strong summer sun makes for very hot pavement, so providing shade is very important and morning and evening walks are best. Coming in the off-season? It is a beautiful time and the temperature is perfect to spend outside with your pet! Also, be sure to read the rules and tips below.  Above all else, please have a doggone good time!  

For ideas on how to spend your vacation with your furry friend, check out our Planning A Pet-Friendly Vacation blog.

Dog Parks:

  • Tybee Island Dog Park: Located on Van Horne St., just past the Police Station. The fenced enclosure allows your dog to enjoy time off-leash.  Open from dawn till dusk. Please use the parking spaces (free parking) on Van Horne and do not park in the police impound lot. Limit of two (2) dogs per handler.
  • Savannah Dog Parks:
    • Herty Pines Dog Park: Located behind Grayson Stadium in Daffin Park. Turn off Victory Dr. when you get to Bee Rd. Offers a shaded and fenced play area where your dog can play off-leash.
    • Mother Matilda Beasley Dog Park: Located at 523 E. Broad St., bordering the Historic District.
    • Savannah Dog Park: Located on 41st and Drayton St. in the Starland District. Offers a shaded and fenced play area.

Rules and Tips:

Pay special attention to signage posted in your vacation home for "Dog Owners" which covers the following items in detail and is updated as necessary.

  • Pet Fee: Tybee Vacation Rentals requires a non-refundable pet fee for guests who choose to bring a pet to a Pet-Friendly property. Find our rental policy on pets here.
  • Leash Laws: Both Tybee and Savannah require all pets to be leashed when walking in public spaces - parks, squares, businesses, and residential areas.
  • Dogs are NOT allowed on the beaches of Tybee Island due to the wildlife. There is a hefty fine if your dog is caught on any beach on Tybee. We do have two dog parks; one for small dogs and one for large dogs. They are located at the intersection of Van Horne and Fort Streets, between the Police Station and River's End Campground and RV Park.
  • Barking dogs that disturb neighbors will receive a fine. There is a noise ordinance on Tybee and if reported you could face a minimum fine of $300. If you leave your pet for an extended period of time in your rental property, you must leave it in its' crate to keep it from damaging the property and/or barking.
  • Please pick up after your dog. Keeping the island clean is a plus for everyone.
How can I book for next year?

You can reserve a vacation home 12 months in advance. To make a reservation either book online or call one of our vacation planners at 912.786.5853.

Will I save money if I book directly with Tybee Vacation Rentals?

Many travelers aren't aware that most online travel websites (like VRBO and Airbnb) charge a significant service fee to guests when they book on their websites.

Reserving your vacation rental home directly with a professional property manager like Tybee Vacation Rentals will save you a considerable amount of money, not to mention time. Our local Vacation Planners are here to help during the booking process and throughout your stay, plus our easy-to-use website features over 300 of the best Vacation Rental Properties in our area.

Save Money

Online Travel Sites (OTA), VRBO, Airbnb, HomeAway, and many others, can add 12%-20% in fees to your booking total. The best price can always be found by booking direct with a Tybee Vacation Rentals local Vacation Planner or on TybeeVacationRentals.com.

One-On-One Service

Tybee Vacation Rentals' local Vacation Planners have local knowledge and know the properties better than anyone and are available seven (7) days a week. Also, our user-friendly website makes it easy to narrow down the choices based upon your needs and wants.

Enjoy More Options

By booking direct you have easy access to all of our available properties because our properties do not show up on all travel sites. As the largest vacation rental manager in our destination that means when you are shopping on another website, you are missing out on hundreds of options offered entirely on TybeeVacationRentals.com!

Access to Special Offers and More Flexible Payment Plans

Booking directly with Tybee Vacation Rentals means you have access to special offers, repeat guest savings, and in some cases more flexible payment arrangements that you would not be aware of if you book elsewhere. Check out our current online special offers, or contact one of our local Vacation Planners at 833.258.0474 for help finding the best deals!

Safe and Secure

Thanks to the Internet, booking travel online is simple. The number of phony travel booking websites is growing because they’re so successful at scamming consumers. Book directly with Tybee Vacation Rentals to avoid online travel reservation scams.

Payment Policies
What are your payment policies?

Payment terms vary by length of stay and how far in advance you are reserving. We accept Visa, MasterCard, Discover, and Amex. You may also pay by ACH/Electronic Check or Personal Check (US Only) as long as received at least 15 days before arrival. Reservations made within 30 days of arrival require full payment at the time of booking.

Payment Policy:
At Time Of Booking: 25% + Trip Insurance (Optional)
60 Days Prior To Arrival: 25%
30 Days Prior To Arrival: Remaining Balance
Cancellations and Transfers
What is your cancellation policy?

Standard Cancellation Policy: Free cancellation for 72 hours after booking as long as your trip is more than 15 days away. After that time any payments made will be considered non-refundable, unless the property is re-rented and the full rental amount for your dates of stay is maintained. All cancellations should be requested in writing for your protection and no future payments will be due after written cancellation request is received. Any excess, beyond the full rental amount (Rent, Taxes, Housekeeping Fee, and Guest Services Fee), is refundable minus a $175.00 Cancellation Fee plus applicable taxes. We recommend all guests purchase trip insurance to protect their vacation investment. Please note that trip cancellation insurance premiums paid (if applicable) are non-refundable.

Visit our COVID-19 Updates page for more information

Travel Insurance
How can I protect my trip with Travel Insurance?

Tybee Vacation Rentals has contracted with CSA Travel Protection, now known as Generali Global Assistance, to offer you optional trip cancellation insurance. We offer Standard Travel Insurance.

The policy offers a 10-Day Free Look - You will have the ability to cancel your coverage and receive a full refund of the insurance policy within 10 days of purchase if you are not completely satisfied – as long as you haven’t left for your trip or filed a claim.

Standard Travel Insurance (Policy G-332CSA)

Protect your vacation investment against hurricane evacuations, injury, sickness, job loss, death and other unforeseen covered circumstances - which can cause cancellation of confirmed reservations and forfeiture of payments. Best of all travel protection is not just provided for you, but all of your travel companions! The cost is 6.95% of the rent, guest fees, housekeeping fees, and taxes. The insurance can be purchased at the time of booking your reservation or prior to paying your final balance. 

Here is a sample of the travel protection this policy offers you:

  • Trip Cancellation (100% of Trip Cost, up to $50,000 per plan)
  • Trip Interruption (150% of Trip Cost, up to $75,000 per plan)
  • Travel Delay (up to $600 day, $6,000 per plan)
  • Baggage Coverage (Up to $1,000 of loss or theft, up to $10,000 per plan)
  • Medical and Dental Expense during your stay ($250,000 per plan)
  • Emergency Assistance & Transportation ($1,000,000 per plan)
  • Rental Car Damage ($25,000 per plan)
  • Roadside Assistance
  • Identity Theft
  • And much more. Full policy details are available. 

*Important Note: You or your traveling companion’s sickness or injury must first occur after you purchase your plan in order to have coverage. Pre-existing medical conditions are generally excluded from coverage. This product is unavailable to residents of the State of New York and Hawaii.

Generali Coronavirus (COVID-19) Position Statement

The Coronavirus outbreak is considered a forseeable event under any plans purchased on or after January 29, 2020. Our plans stopped providing coverage for losses due to COVID-19 that occur on or after March 11, 2020, when the outbreak was named a pandemic by the WHO. To read full statement and additional details, click here

If you have questions, call Generali/CSA directly at (866) 999-4018.

Protect Your Vacation

We recommend that all Guests purchase this coverage for added financial protection in cancellation situations where we are unable to refund payments. You will have ten (10) days from the date you purchase the trip cancellation policy to review the policy and cancel, in writing, if you do not elect to purchase the coverage. Refunds and coverage issues will be based and determined solely by Generali Global Assistance and the existing policy will be issued to a guest if coverage of this insurance has been elected upon making a reservation. 

About Generali Global Assistance®

Generali Global Assistance is dedicated to providing value-driven travel insurance and emergency assistance services to protect your investments and provide the peace of mind you deserve while traveling. Since its inception in 1991, Generali Global Assistance has solidified its reputation for standing behind its customers and evolving products and services to meet your needs.

Check-In
How do I check-in?

Please refer to check-in information in the guest portal.

I'll be arriving late, can someone else in my party check-in?

If you have been directed to come to our office to pick up your check-in package, anyone listed as a guest on your Rental Agreement, who is over the age of 25, can check-in for you.

If your check-in instructions have you going directly to the property then there is no need to come by the office.  A key code will be available on your day of arrival.  You may share the guest portal with anyone in your party.

Can I check-in after your office closes?

Yes! If you have been directed to come to our office to pick up a check-in package, we have an After Hours Dropbox where we will leave your check-in packet if you plan to arrive after we close.

If your check-in instructions have you going directly to the property then there is no need to come by the office even if you arrive later than the check-in time. Your keycode will be sent when your property is ready on the guest portal.

When will I receive my check-in instructions?

Five days prior to arrival, you will receive an email with a link to your Guest Portal. This will have all of your arrival instructions like directions to our office, check-in time, etc.

Check-Out
What if I leave a personal item behind?

You can report a lost item on our website and we will do our best to locate your belongings - Click here to report a Lost Item. You can also call our office as soon as you notice the item is lost. We will have housekeeping go look for it at the property as soon as they are able. If there is a current guest-in-house, they will have to wait until the next check-out. If the item is found, we will contact you to discuss shipping it back to you.

Amenities & Features
Are towels/linens provided?

Tybee Vacation Rentals provides a basic supply of bed and bath linens in each property. Beds will all be made with the exception of top bunks, sleeper sofas and inflatable beds which will have sheets provided. You will have one towel and washcloth per person per the occupancy of the property plus two additional towels and washcloths. (ex: if the property sleeps 12, you will have 14 towels and washcloths). Each bathroom is also furnished with one (1) hand towel.

Should you require extra linens, you should plan to bring them, or you can launder them during your stay. We do offer an optional add-on where additional towels can be rented at either the time of booking or prior to check-in. Each Extra Towel Package includes: two (2) bath towels, two (2) face cloths, and one (1) hand towel for $10.00. Bed linens and bath towels are not changed during your stay. Beach towels are not provided.

Parking on Tybee Island and Savannah, GA

All of Tybee Island’s public parking is pay-to-park 7 days a week, 8am-8pm. Save time and pay on the go with Tybee's Parking App. If you have more vehicles than your property allows, they will need to be parked in a metered street parking space.

Tybee Island parking lots: There is a large parking lot on the north end of the island (near the lighthouse) and one on the south end (near the pier)

The City of Savannah operates over 3,000 metered parking spaces, five (5) public parking garages, and six (6) surface lots in downtown Savannah. You can purchase a Visitor DAYPASS which allows limited parking in any City parking garage/lot, parking overtime in limited time zones, or at any parking meter with a time limit of one hour or more for a period of 48 hours from purchase. The Visitor DAY PASS is available to Savannah visitors for a price of $15.00 for a 24-hour pass and $24.00 for a 48-hour pass. To purchase a pass you must provide the license plate number/state of the vehicle you are driving. These passes are available at Mobility & Parking Services, 100 East Bryan Street, Monday through Friday, 8:00 am to 5:00 pm, or Savannah Visitor's Center, 301 MLK Blvd., 9:00 am - 5:30 pm, seven (7) days a week.

View this interactive map to locate parking around our Savannah Vacation Collection vacation properties.

The City of Savannah also offers a way to 'Pay On The Go'. With the Park Savannah mobile app, you can quickly and securely use your smartphone to pay parking meters. You will receive alerts when your parking session is about to end. You can then add time to your parking session directly from your device. Park, pay, and be on your way!

Fare-Free DOT Express Shuttle - This shuttle serves 24 stops throughout the Historic District and runs every 20 minutes from 7:00 am - 9:00 pm, Monday through Saturday and 11:00 am - 9:00 pm on Sunday, connecting to municipal parking facilities, Visitor Centers, the River Street Streetcar, and Savannah Belles Ferry. To view individual Express Shuttle stops click here. To view a map of all Express Shuttle stops click here.

Savannah Belles Ferry - Catch a free ride across the Savannah River seven (7) days a week, from 7:00 am to Midnight from the Savannah International Trade & Convention Center Landing (adjacent to the Westin Savannah Harbor Resort ) to City Hall Landing (adjacent to Hyatt Regency Savannah). Ferry vessels and landings are ADA accessible and service is free. The schedule can vary by landing.

What if I want to rent a golf cart?

A golf cart must utilize one of the allotted parking spaces at your property, so please plan accordingly based on the number of parking spaces you have and the number of cars you plan to bring. Some condo complexes do not allow golf carts at all, so please check before you reserve one. We also cannot guarantee the ability to charge a golf cart at any of our homes. For any other questions, please visit Tybee Golf Carts.

What amenities are provided in a property?

All of our properties are fully equipped with dishes and utensils as well as basic cooking needs. Additionally, each property will have an iron, ironing board, and at least one hairdryer. We also provide filters for the coffee maker, paper towels, dishwashing liquid, and laundry detergent. If you need anything more than what we provide, it is your responsibility to replenish it.

How many bath towels are provided?

Bath towels are provided according to the occupancy of the property - plus two additional towels. (ex: if the property sleeps 12, you will have 14 towels).

Note: We do not replenish towels during your stay.

General
Are Tybee Island's beaches open?

Yes!

Tybee's beaches are open, and lifeguards are on duty. Groups on the beach should practice social distancing and not exceeded 10 people.

Are Tybee Island pools open?

Homes with private pools/hot tubs: Properties with pools and hot tubs are clean ready for you to enjoy! All are on a routine pool cleaning schedule. A skimmer is provided for guest use in between services or if inclement weather results in excessive debris.

For safety reasons, pool service is not available while guests are present at the pool. Guests are asked to leave the pool area so the tech can safely perform the service.

Condo/Resort pools: All condo community pools are open. HOA's have approved reopening of pools with occupancy limits, safety restrictions, and daily cleaning/sanitizing processes. For questions regarding specific complex pools, email us at info@tybeevacationrentals.com.

Are restaurants and businesses on Tybee Island and in Savannah open?

Local restaurants are allowed to open for dine-in service and many also offer takeout and delivery options. Click here for a list of businesses that are currently operating to accommodate customers.

Are face coverings or face masks required?

Chatham County has mandated the wearing of face-covering in public spaces.

Chatham County includes Tybee Island and Savannah. Any person unable to wear a mask for whatever reason is exempt. Face coverings are not required when alone or with other household members; when eating, drinking, or smoking; actively exercising outdoors; or for children 5 years or younger.  

Do you supply beach chairs, umbrellas, etc? Baby cribs or pack-n-plays?

We do not provide any of these items, but there are places to rent them on the island. Tim’s Bike & Beach Gear will deliver to your property prior to your stay and pick everything up after you leave.

Where are the handicapped accessible beach access points and are beach-ready wheelchairs available?

Mobi-mats are located at the following beach access points:

- North Beach Mid Lot Cross Over

- Second Avenue Cross Over (East Gate) 

- 16th Street (Tybrisa) Cross Over

Free wheelchair rentals are available on a first-come first-served basis at the lifeguard station (Ocean Rescue) located beside the Tybee Island Marine Science Center behind the Pier. These wheelchairs are made to be easy to get into and out of and are built with fat, plastic tires to keep them from sinking into the sand. The Triolo chair even floats, although the exact type of chair available may vary from time to time depending on repairs and purchases of equipment. To check out the chairs, you will need a valid photo ID, and you will be asked to fill out a survey to help us determine how and when the chairs are being used.

Are there grocery stores on the island?

It is recommended that you bring or buy groceries at the larger stores on Wilmington Island. There is one grocery store on Tybee, the Tybee Market IGA. You can even order online and they will deliver.

How do I get to Tybee Island and Tybee Vacation Rentals Office?

Follow this link for directions to Tybee Island and our Tybee Vacation Rentals office.

What's the weather like on Tybee Island?

Click here for average weather conditions on Tybee Island

Are there any road closures I should be aware of?

The Georgia Department of Transportation (GDOT) will be performing preliminary marsh bottom testing at the Bull River Bridge (the first bridge on/last bridge off the island) beginning October 21st from 7:00 pm to 6:00 pm for the next several weeks?.?  During this time, traffic will be down to one lane.  Please plan accordingly as there may be heavy traffic and/or delays.  We apologize for the inconvenience this may cause, but wanted to make sure our guests are informed so you can plan accordingly.

 

SPECIALS

SPECIALS

SPECIALS

Booking Direct saves you money! Learn about our current discounts and offers

More Details

THINGS TO DO

THINGS TO DO

THINGS TO DO

Discover fun and unique activities during your Tybee Island or Savannah, GA stay

More Details

WHERE TO EAT

WHERE TO EAT

WHERE TO EAT

Take your taste buds on a tour! Explore Tybee Island & Savannah’s food scene

More Details

LOCAL EVENTS

LOCAL EVENTS

LOCAL EVENTS

From concerts to parades, visit our Tybee Island & Savannah Event Calendar

More Details

WEDDINGS & GROUP TRAVEL

WEDDINGS & GROUP TRAVEL

WEDDINGS & GROUP TRAVEL

Plan your dream group trip with us! Learn about our large group accommodations

More Details

Copyright © 2020 Tybee Vacation Rentals | Privacy Policy
Tybee Vacation Rentals is a GA Licensed Real Estate Firm - Lic# H-43660 Web Design by InterCoastal Net Designs