Our local Guest Services Agents are here to help answer any questions you may have 7 days a week during normal working hours. Please call at 866.935.4021, chat, or email us at email@example.com for assistance. We will continue to make updates to our website to address our guest's questions, and you can also visit our frequently asked questions.
BEACHES: Tybee Island beaches are open without restrictions.
ATTRACTIONS: Museums and attractions are open; however, they may have adjusted operational hours and capacity limits. We recommend confirming these details directly with the operator.
BUSINESSES/RESTAURANTS: Businesses and restaurants are open on Tybee and in Savannah. Because restaurants are adapting to new policies and restrictions, the wait time can be longer than usual for both dine-in and carry out service. Guests should plan accordingly or plan to prepare meals in the comfort of your vacation home.
MASK MANDATE: (Effective August 1): Chatham County issued a County-wide order (for both Savannah and Tybee Island) that all persons wear a mask or face-covering in public spaces to include commercial establishments, public places, government buildings, and any time people gather in groups of 10 or more. Masks or face coverings are required to properly cover the nose and mouth.
Physical/social distance of six feet between persons is required to the extent that it is possible. Additionally, everyone is to wash their hands with soap and water or use an alcohol-based hand sanitizer regularly.
Chatham County has mandated the wearing of face-covering in public spaces.
Chatham County includes Tybee Island and Savannah. Any person unable to wear a mask for whatever reason is exempt. Face coverings are not required when alone or with other household members; when eating, drinking, or smoking; actively exercising outdoors; or for children 5 years or younger.
Cleanliness has always been a top priority. The TVR housekeeping staff is trained to use the best hygiene practices focusing on sanitization and disinfection. We clean "high touch" items, hard surfaces, floors, countertops, railings, sink faucets, appliances, doorknobs, light switches, and other surfaces.
Our housekeeping team and linen facility utilize high-quality products, including chemicals and disinfectants, that are effective against bacteria and viruses, per EPA guidelines. Linens and towels are laundered offsite at our professional laundry, which utilizes advanced Ozone Laundry Disinfection Systems. Our team is committed to following the best practices and proven cleaning protocols at all times for the safety of our guests and our employees. Click here for more information on TVR's housekeeping and linen standards.
Your property will be clean and sanitized before your arrival. However, you may choose to take further precautions. While Tybee Vacation Rentals has high standards of cleaning, some guests may choose to perform additional cleaning upon arrival. Please be prepared to bring your own cleaning supplies and disinfectant products. The CDC recommends all households consider cleaning and disinfecting "high-touch" surfaces daily in shared household areas (e.g., tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks). As has been recommended by many authorities, wash your hands often, avoid touching your eyes, nose, and mouth.
Due to COVID-19 our ability to repair and replace items such as but not limited to heating and air conditioning units, appliances, fans, and furnishing may be impacted due to high demand and supply chain constraints. Every effort will be made to find a solution where possible.
Standard Cancellation Policy: Free cancellation for 72 hours after booking as long as your trip is more than 15 days away. After that time any payments made will be considered non-refundable unless the property is re-rented and the full rental amount for your dates of stay is maintained. All cancellations should be requested in writing for your protection and no future payments will be due after a written cancellation request is received. Any excess, beyond the full rental amount (Rent, Taxes, Housekeeping Fee, and Guest Services Fee), is refundable minus a $175.00 Cancellation Fee plus applicable taxes. We recommend all guests purchase trip insurance to protect their vacation investment. Please note that trip cancellation insurance premiums paid (if applicable) are non-refundable.Cancellations with a Generali/CSA Trip Insurance Policy: Guests who purchased travel insurance through TVR and cancel or receive credit may request a voucher for their trip insurance policy to be used on a future stay. Currently valid on reservations with departures through December 31, 2020. For additional details and to apply for your voucher, click here.
Homes with private pools and hot tubs are on a routine pool cleaning schedule. A skimmer is provided to help in between services or if we have any weather that may result in excessive debris. For safety reasons, pool services not available while guests are present at the pool. Guests are asked to leave the pool area so the tech can perform the service safely.
Condo associations will continue monitoring pool activities along with implementing occupancy limits, restrictions, and daily cleaning/sanitizing processes. Please email us at firstname.lastname@example.org for questions regarding specific complex pools.
Stay Calm and Be Prepared
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